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Softdial Scripter ...
Agents working in contact centers use desktop applications to help manage their interactions
with the people they talk to, regardless of whether the call is an inbound or an outbound one.
Known as scripts, these applications can be simple or complex, but in either case, involve high
levels of interaction with third party processes and databases.
Softdial Scripter provides an environment that allows for the construction and maintenance
of any kind of script, with an emphasis on support for external applications when this is
required. Not only does it support live agents, but can also be used for virtual agents
running IVR.
The new Scripter Designer product has a future proof architecture based on version 3.0 of the
.NET framework and using XAML to define the user interface. As Microsoft® continues to develop and
enhance its Windows Presentation Foundation, Sytel's products, including
Scripter, are well placed to take advantage of the
opportunities created by this new development platform.
Highlights:
Web-based or client server
The user chooses which
delivery is best for them. Web based Scripter uses native browser technology with no client side download code, giving both security and accessibility advantages.
Graphic design tool
This allows non-programmers to put together even the most complex scripts in hours, not days.
Rich Design Environment
There is no limit to the functionality that can be deployed
within Scripter, easily drawing on external data sources and processes.
Tight telephony and media
integration
Scripter provides access to all telephony and media functions.
This means for example, that regardless of the script being executed, the agent can
initiate call recordings or play messages.
Tight database integration
Together with Campaign Manager, Scripter works seamlessly to
access and write back all database information both required and generated by it.
This means there is no need to write any code to deal with database access.
Call transfers
Transferring calls between one scripter client and another is
a seamless operation. Blind and third party conferencing and screened transfers are
all supported with the call data being transferred automatically.
Extensive external interfaces
Scripter provides an easy-to-use interface allowing users to
integrate any third party software modules.
Free Trial
No matter what your contact center setup, Scripter can work
for you. To see how, just ask for a free trial.
