The Challenge Posed for
Predictive Dialers in a
Compliant Age
Read our White Paper
Dialing in a Compliant Age
to get the Sytel perspective on what compliance means for you
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products
Softdial Contact Center™ (SCC) is the Sytel flagship suite of feature rich contact center applications and services.
Use the product sheets below to gain an overview of the areas in which we excel.
For partners interested in rebranding these brochures, the source files are available on request. Any factual changes may only be made with Sytel's prior written agreement.
About Sytel Products
Full solution or components
SCC can be deployed as a complete solution, combining
full features with tight integration and fast
deployment, or as modular enhancements to an existing
configuration, adding world-class functionality while
getting the best value from existing investment.
Best-of-breed components
At
Sytel, we delight in thinking out-of-the-box. This leads
us to rethink and reinvent from the ground up. With the
world’s finest contact center developers working with
cutting edge technology, we are redefining contact
center standards such as predictive dialing,
agent
scripting and reporting to provide probably the best
components around.
Hosted or premise-based
Whether
you are looking to host software as a service (SaaS) or
run as a stand-alone premise-based system, SCC will
provide full functionality and the performance you need.
Secure multi-tenancy
In a hosted
environment, all SCC components support solid and secure
partitioning, ensuring a customer’s performance data are
available for their eyes only.
Highly scalable
All SCC
components are built to perform from 5 agents to
10,000+, and will grow alongside your business, offering
excellent long-term investment value. Scale-up and
scale-down can be performed on the fly in rapid response
to changing business needs with no down time and no
interruption in business flow.
Robust & resilient
All SCC
components are architected to withstand the storms of
the hard-working distributed contact center, where
network and hardware failure is a fact of life. In such
circumstances, SCC components gracefully clean up
and recover with the minimum of customer intervention.
TDM, IP or hybrid
Whether you are
looking to implement a state-of-the-art IP
infrastructure or extend the life of your existing TDM
investment, or a combination of both, SCC handles both
IP and TDM
traffic seamlessly, transparently and interchangeably, delivering the
quality of service you expect with no fuss.
Access Anywhere, Anytime
Agents,
supervisors, managers and IT personnel may need to get
online from literally anywhere, whether as part of a
company network, or a remote or home user. To meet this
need, SCC front-end, management and maintenance
functions are available via a web browser, anywhere,
anytime.
Unified communications & presence?
Of course! SCC services will transport any data type
you need – chat, email, SMS, video - seamlessly and
without the need for extra configuration. Just integrate the
front-end you want using our open, published APIs. SCC
will handle presence information in the same way, giving
you the visibility and flexibility you need over all
resources.