Our data sheets describe how Sytel software delivers advanced functionality in specific areas.

 


Network Call Results, Dialer Outcome Codes and Planning for Optimal Performance

All outbound calls using Sytel’s Softdial Contact Center™ dialer will result in a dialing cycle outcome code. These codes can be used to maximize the potential of outbound calling.

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Optimising Ring No Answer

RNA is a key factor within your control that can determine the performance of your outbound campaigns.

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Software Support for Manual Dialing (SSMD)

Software support for manual dialing

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Do your media channels blend seamlessly?

When SLAs are breached agents need to be deployed accordingly, but what happens when the channels are handling different media types?

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Market Research - Introduction to Sytel

Sytel has extensive experience in working with market research software vendors to offer telephone interviewing to their customers, on both a standalone and a hosted basis. This, combined with excellent performance, makes Sytel the premier partner in the market research industry.

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Sytel Introduces Intelligent IVR for Market Research

Varying questions dynamically and allowing for complex logic are part of these latest enhancements that bring further benefits to outbound calling.

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Market Research - Sytel Dialer Solutions

Utilizing our open and robust APIs, and using industry standard high quality components, Sytel are experts in integration with 3rd party CATI software.

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Market Research - Predictive Dialing

An algorithmic approach (based around mathematical formula) is not just wrong for market research, it is wrong for all outbound activity. The only way to achieve reasonable predictive performance and avoid unacceptable nuisance calls is to adopt the simulation approach taken by Sytel.

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Hosted Market Research - Sytel Dialer Solutions

Sytel offers complete solutions to providers of hosted market research services

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Askia CATI - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Askia CATI but provides robust support to help ensure non-stop productivity.

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Survox CATI (formerly CfMC's Survent) - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Survox CATI (formerly CfMC's Survent) but provides robust support to help ensure non-stop productivity.

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IBM SPSS Data Collection 6 - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with the IBM SPSS® Data Collection 6 product but provides robust support to help ensure non-stop productivity.

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Nebu CATI - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Nebu CATI but provides robust support to help ensure non-stop productivity.

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Nipo CATI - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Nipo CATI but provides robust support to help ensure non-stop productivity.

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Confirmit CATI - Sytel Dialer Solutions

Sytel has extensive experience working with CATI products and doesn't just integrate with Confirmit CATI but provides robust support to help ensure non-stop productivity.

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Debt Collection - Strengths of Softdial Contact Center

This sheet lays out the business benefits and the major features of Softdial Contact Center that make it ideal for the collections marketplace.

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