products

IVR (Interactive Voice Response)

Softdial IVR™ is a new breed of IVR technology which offers unrivalled features. Using XML, Softdial IVR™, harnesses the power of an integrated software application making it a highly scalable tool. Most IVR applications are limited to inbound call processing, however Softdial IVR™ is unique in offering both inbound, outbound and call routing features.

Highlights:

Standalone or close integration

Inbound callers can be given a wide range of options such as switch to a live agent, application interaction using DTMF digits, or request outbound call-back.

Graphic design tool

This allows non-programmers to put together even the most complex scripts in hours, not days.

Ease of script design

Scripts can be generated in hours and minutes only.

Choice of text to speech engine

Sytel supports several text to speech engines and will be happy to provide links to others as required.

Can easily integrate with third party databases or process in real-time

Together with Softdial Campaign Manager™, Softdial Scripter™ works seamlessly to access and write back all database information both required and generated by it. This means there is no need to write any code to deal with database access.

Scales to 1000+ channels

We don’t know of anyone running this number of IVR channels on a single system, but the capability is there.

Can use Sytel’s predictive engine to optimise IVR

Where local regulations allow the use of IVR for making outbound calls, the power of Sytel’s predictive engine can be harnessed to minimise nuisance calls and get optimum usage from the IVR channels being deployed.