resources
Useful Links ...
focus:
worldwide forums for the call center industry
features:
newsletter, white papers, presentations, workshops
focus:
global support organization for contact center professionals
features:
articles, case studies, research items, exec interviews, industry news, videos, jobs
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consultancy services for the contact center industry
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asia/pacific industry analysis and trends, industry news, consultancy services
focus:
call center news, articles and conference information
features:
free articles, hardcopy and email newsletter, job board, interactive discussion
focus:
resources for call center
operations
features:
headlines,
newsletter, resource links, bookstore, events
calendar, jobs board
focus:
all aspects of call center
management
features:
Australian industry news, management, operations, case studies, events
calendar
focus:
India-focussed information and resources
features:
discussion forum, news, outsourcing info, product directory
focus:
newspaper-format call center news
features:
latest news, email newsletter, job postings
focus:
communication portal for the call center industry
features:
forums, chat rooms, bookstore
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CRM portal and knowledge base, from IT Toolbox
features:
news, technical discussion, white papers, career listings, resource directory
focus:
independent CRM resource center
features:
daily news, white papers, case studies, yellow pages, presentations, bulletin board
focus:
contact center and customer care portal
features:
forums, events calendar, used equipment, jobs board, newsletter
focus:
members-only community site for contact center managers
features:
contact center visits, roundtable discussion events, annual retreat, online discussions,
articles, reports
focus:
reference resources for direct marketing
features:
articles, services and suppliers listings, jobs board, bookstore, events listings
Direct Marketing Associations - worldwide
focus:
legislation and guidance on Direct Marketing in specific territories
country:
If the territory you require is not here, try
http://www.the-dma.org, which has a more comprehensive listing
focus:
customer service portal
features:
articles, research papers, bookstore, speaker bureau, events board
focus:
the first CRM portal in Greater China
features:
Asia Pacific-centered articles, newsletter, events listing, China advisors list
focus:
call center, help desk and CRM activity in South Africa
features:
newsletter, white papers, presentations, workshops
focus:
portal for telephony and telebusiness
features:
comprehensive range of links