Softdial Contact Center® is not just a contact center platform, but one which is rich in facilities that can be tightly integrated into any collections application to add excellent value for users.

Unusually strong growth in consumer credit and the inevitable rise in consumer debt around the world, continues to challenge the collections industry. Efficiency in collections requires effective use of technology to allow the fast tracking and management of debt.

With a portfolio of collections customers around the world, Sytel have an in-depth understanding of the market and we offer feature rich contact center solutions to support collections applications including;

• Integration of inbound and outbound calling functions to maximize agent efficiency (call blending)
• Inbound calls routed through skills based queues (hunt groups), with agent specific routing for dedicated customer handling
• Flexible Interactive Voice Response (IVR) and Text to Speech functions to allow virtual agents to be used, thus saving payroll costs as well as improving service levels to consumers
• Detailed call progress analysis to detect non-live calls and all cpe devices including answer machines
• Comprehensive API allowing easy integration with collections applications
• Excellent outbound dialing performance and compliance with all regulations, including the Ofcom guidelines on nuisance calls in the United Kingdom and the Fair Debt Collection Practices Act (FDCPA) in the United States

Contact us to learn more about Sytel's contact center solutions for the collections industry