Softdial Contact Center® is not just a contact center platform, but one which is rich in facilities that can be tightly integrated into any collections application to add excellent value for users.
Unusually strong growth in consumer credit and the inevitable rise in consumer debt around the world, continues to challenge the collections industry. Efficiency in collections requires effective use of technology to allow the fast tracking and management of debt.
Do you know the predictive gain of your
Are you paying for predictive and getting little more than progressive? Do you know how much extra talk time per hour your dialer is delivering over progressive mode when in predictive mode? To learn why you should perform the Predictive Gain benchmark test on your dialer, read this article we wrote for Call Centre Helper.
Or calculate the predictive gain of any outbound campaign using Oceanic™, Sytel's simulation and planning tool. Watch this video to learn how.
With a portfolio of collections customers around the world, Sytel have an in-depth understanding of the market and we offer feature rich contact center solutions to support collections applications including;
Contact us to learn more about Sytel's contact center solutions for the collections industry