Cloud computing – Sytel Survey Reveals Top Priorities

Cloud computing - a Sytel survey

At two exhibitions* this year, we asked visitors** to our stand about the challenges facing any company aiming to deploying ‘cloud’ computing, and their perceptions of the relative importance of each. We found that there were 2 concerns clearly uppermost on people’s minds. Click on the image to the right, or read on, to find out what they were.

The Challenges

Here’s the scenario we presented:
 

One of the big talking points in IT is ‘in the cloud’ computing. Many market participants see it as a sure thing, but others see it as a goal to be achieved only when some key challenges have been met. This competition is aimed at getting you to think about those challenges.

Imagine that you are a CEO of a sizeable company that is considering out-sourcing a lot of your contact centre and communications provisioning to a hosted provider, either internal or external. We have listed 5 key challenges to be met.

Now see if you can rank these challenges in order of importance. Just write 1, 2, 3, 4 and 5 against your preferences.
  • Dynamic provisioning of agents, employees and other resources
  • Secure multi-tenancy
  • All applications web-based
  • Immediate failover without outage
  • All IP endpoints should be able to communicate directly, on demand


The Results

Two issues that stood out, consistently being ranked most important, were:

  1. Dynamic provisioning of agents, employees and other resources – 116 voted highest importance
    (A recognition of the considerable down-time and therefore cost implications often involved in provisioning)
  2. Direct communication between all IP endpoints, on demand – 110 voted highest importance
    (A recognition of the problems often occurring when managing SIP connections)

For full results, click here, or on the picture above, which shows the number of respondents ranking a particular challenge top of the list.

If your hosted solution does not offer dynamic provisioning or reliable end-to-end connectivity, take a look at what the Sytel hosted solution offers, or contact us.

*IP Expo, London, UK, 7-8 Oct
ITU Telecom, Geneva, Switzerland, 5-9 Oct

** Sample size – 420 respondents