products

Campaign Management

Softdial Campaign Manager™ is a feature rich product, developed to tackle one of the biggest problems facing contact centers; that of extracting large quantities of data from corporate databases and then updating them again in real-time.

It is designed to handle any number of campaigns, no matter how large and copes easily with the high volume demands of hosted service environments.

Softdial Campaign Manager™ is designed to support both outbound as well as inbound campaigns

Predictive Dialing Under Compliance

Highlights:

Multi tenant, multi campaign
A single dialer can support an unlimited number of instances of Softdial Campaign Manager™, each hosting many tenants. This gives larger contact centers and hosted suppliers huge scalability and flexibility.
CRM Friendly
It links directly into any customer’s data that is on an ODBC compliant database engine. This means instant compliance with most CRM products.
Immediate screen pop for all outbound calls
All record information is held in cache, and relevant data can be presented instantly to the agent in time for the first 'hello' when a call is connected.
Screen pop for all inbound calls
If Caller ID is available, it will be used to provide calling party details. The integrated Softdial IVR™ gives the ability to perform customer verification before the call is presented to the agent.
Optimized communication - client/dialer to database
Many database engines are simply unable to cope with multiple ‘write requests’ at once from many users. The server addresses this by acting as the single point of access back to the database, for all desktop applications including third party ones.
Easy to use wizard interface
This means that campaigns can be easily and quickly set up. Similar campaigns can use the template facility meaning virtually instant creation.
Failover protection
System failure can be handled easily, with recovery in minutes to full production.
Extensive help file
Provides rich contextual help through all aspects of working with both client and server.
Time to Call rules and Do Not Call (DNC) list management for outbound
Phone numbers will be called only within their allowable times and numbers in the DNC list will not be called. This automated checking and filtering eliminates mistakes and the penalties they can lead to.
Retry management for outbound
Enables easy specification of how soon to retry certain call outcomes. Retry settings may be reconfigured while the campaign is running.
Multiple filters for outbound
An intuitive user interface enables users to define both simple and complex filters, whether a campaign is running or stopped.
Multi number prioritization and progress analysis for outbound
Enables a customer’s numbers to be called in any order. Call progress options can be defined for each number. Thus answering machine detection might be turned on for landlines but turned off for mobiles.
Rich end of list behavior options for outbound
Gives control over campaign run out, e.g. to accelerate retry options or to stop the campaign.