... relies on communicating with your customers whenever and however they choose - email, SMS, phone or a combination of methods. Softdial Contact Center allows you to manage customer interactions seamlessly through all media types and follow through to fulfillment leaving the customer happy that their needs and preferences have been respected. And a happy customer means a healthy bottom line.

Learn more about Sytel's customer service solutions.

... the  fusion of profound industry understanding and 'know-how' with the best software development skills from around the world.

Complete Communication Solution

If the future of your business relies on you staying ahead of the curve - exploiting the rapid advances in all areas of technology before your competitors, explore Softdial Contact Center™, our uniquely scalable and cost effective suite of communication applications and services.

Hosted Software Solutions

If you are looking to host world-leading call management software as a service, discover the resilience, scalability and security of our multi-tenant hosted software solutions.

Intelligent Call Blending

Softdial Contact Center™ offers the only fully automated call blending solution that allows effective predictive dialing under compliance. It blends across any number of inbound and outbound campaigns, including inbound to inbound, enabling efficient service level management across multiple inbound campaigns.

IP Telephony, TDM or Both

Whether you are running the latest in IP telephony, legacy TDM phones, or a combination of both, Sytel telephony solutions meet you where you are, and offer fast and easy integration.

People ask: “Can the Sytel predictive dialer within Softdial Contact Center™ still perform effectively under compliance?” We answer a resounding “Yes!” And it may be the only predictive dialer that can. Don’t believe us? Talk to Sytel about benchmarking.

See Sytel's definition of 'Predictive Dialer' as published in Newton's Telecom Dictionary, 23rd Edition.